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What is UGC (user-generated content)?

UGC, or user-generated content, is any content made by real people and creators rather than by a brand or organization's own marketing team: videos, posts, reviews, photos, reactions and comments. In marketing, UGC also means content that organizations ask creators to make in their own voice so it feels native to the feed.

Types of UGC

Common UGC formats

Why UGC works

  1. Trust: people trust people more than ads.
  2. Native look: it blends into the feed, so fewer people scroll past.
  3. Shareability: people repost content that sounds like a person, rarely an ad.
  4. Volume: many creators can make many versions of one message quickly.

UGC in politics and advocacy

Campaigns, PACs and nonprofits use UGC to explain issues, respond to news and get out the vote, especially where platforms restrict political ads. See political UGC.

UGC vs influencer marketing

They overlap. Influencer marketing is about a creator's reach to their audience. UGC is about the content itself and how native it feels. See UGC vs influencer marketing.

How Erfan Media does it

Erfan Media is a UGC agency for pro-democracy campaigns, causes and mission-driven brands, with partner creators, a 60+ account network and the Pamphlet creator marketplace.

Questions

What does UGC stand for?

User-generated content: content made by real people and creators rather than by a brand's own marketing team.

What is a UGC creator?

A creator who makes content for brands, causes or campaigns in their own voice, usually paid and disclosed.

What is the difference between UGC and an ad?

An ad is made and paid for by the brand to look like an ad. UGC is made by real people in their own voice and looks like normal social content.

Can UGC be used for political campaigns?

Yes, with proper disclosure on paid posts and within each platform's rules.

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